Research & Design
Secondary research, Interviews, Contextual Inquiry, Usability Tests, Workshop, Survey, UI Design, Prototyping
MeasurePro+
Research and design for a tablet application to support Measure Technicians in completing kitchen remodels
Interviews, Personas, UI Design, Prototyping, Usability Testing
ISMT
Redesigning and replacing a legacy system used by IT associates at The Home Depot.
Metrics, Passive Feedback, Usability Tests, Interviews, Heuristic Evaluations
Research Practice Establishment
Establishing UX research practices on a young product team at HP
Multi-room Validation Test
Insurance Journey Simulation
Simulation and testing of a multi-channel, multi-policy, insurance ownership experience from start to end.
Task Analysis, Contextual Interviews, Process Mapping, Scenarios
Desired Agency Experience
Designing an ideal experience for Nationwide Insurance agents for their key tasks.
Diary Studies, Interviews, Mental Model, RITE, Storyboard
Renters Insurance
Understanding the renters insurance quote and purchase journey and opportunities for improvement